Policies

Cancellation Policy

The Salon understands that sometimes schedules change for both clients and service providers, however based on a recent increase of cancellations, rescheduled appointments and "No Show's" we therefore request at least 48 hours notice.

Service providers appreciate the ability to have ample time to fill reserved spot that has been cancelled or rescheduled. Please call The Salon if you need to alter your appointment,

we strongly discourage personal DM's and messages through social media as not all staff monitor their devices 24/7.

Appointments cancelled, rescheduled after 48 hours of start time or for which a client

"No-Show" their appointment , will be subject to a charge of 50% of their appointment cost to a maximum of $50 and may require a deposit to rebook future appointments dependent on previous track record.

We thank everyone for their understanding for the need to implement these polices in efforts to continue to serve our community to the best of our abilities.

Return Policy

We will accept returns of hair product up to two (2) weeks after sale for in-store credit or

(which can be used towards product or service). We do not offer any cash returns.

Please note:

Products must be “gently used” or at least two thirds full in order to be accepted for return.
All of our make up, personal grooming, sale items, hair and shower accessories are a final sale and are not eligible for return.
If you are having an adverse reaction to any of the products from The Salon or used during your service, please let a staff member know to add a note to your file.

Feel free to ask one of our staff if you have any questions or concerns.

Event Cancellation Policy

Deposits of $25 per service are required to book Special Events and reserve The Salon.

We do not have overlapping in Salon Special Event bookings.

Our team will provide you with a detailed quote, prior to booking - the remaining balance will be invoiced to you, and due within 5 business days of invoicing.

Deposits are refundable upon cancellation provided there is one (1) week or more notice given prior to the event. No refund will be given for members of the party who miss their appointments on the day of the event.

We may not be able to accommodate last minute changes, so be sure to update your booking along the way as possible.